Monalisa is an expert in Patient Experience Management. In her current role as Chief Experience Officer at Saudi German Hospitals Group, she is focusing on integrating process design, patient flow and organizational culture and in developing a patient experience model.

With a career spanning over 15 years, she has gained skills in healthcare operations, strategy development and patient experience management at various healthcare organizations in GCC like International Medical Center in Jeddah and Cleveland Clinic in Abu Dhabi. Born and raised in the UAE, Monalisa considers this country her home.